Terms & Conditions
Protect Your Purchase with Winter Pass Protection
Including Early Purchase Peace of Mind Coverage!
We know you’re looking forward to the season as much as we are, but we also know that things don’t always go according to plan. That’s why we offer Pass Protection to each passholder, providing coverage for you and your ski pass investment when the unexpected happens.
Pass Protection provides coverage on your qualifying Membership or Season Pass products against serious medical situations (including injury) that prevent you from using your pass, employment transfers that require relocation greater than 125 km from Brimacombe or pregnancy/childbirth.
PLUS, if you purchase your passes early, enjoy Early Purchase Peace of Mind Coverage because a lot can happen over the before the season starts! Pass Protection’s Early Purchase Peace of Mind Coverage allows for the cancellation and full refund of the Protected Passholder’s qualifying Membership or Season Pass less applicable fees until the November 30 preceding the applicable season. No matter the reason.
Pass Protection is only available when purchasing a qualifying Brimacombe Membership or Season Pass or within 24 hours of initial purchase (by phone or email). It cannot be purchased at a later date.
No refund will be considered without the purchase of Pass Protection.
Period of Coverage:
Coverage on the specific qualifying Membership or Season Pass product begins on the date that protection is purchased and is terminated on the last day of the winter season in which the Membership or Season Pass is valid.
Memberships and Season Passes of Protected Passholder’s are non-refundable outside of the period of coverage listed above.
Summary of Coverage:
Prior to the end of the applicable winter season, Pass Protection allows for the opportunity for the cancellation or partial refund of a Protected Passholder’s qualifying Membership or Season Pass, as detailed under the Terms and Conditions and Refund Schedule, in the event of:
- Serious Personal Injury, Illness or Death preventing participation in skiing/snowboarding for the lesser of at least 60 consecutive days or the remainder of the season.
- Employment Transfer requiring relocation of the Protected Passholder’s principle residence further from Brimacombe and outside a 125 km radius of the ski area.
- Pregnancy or Childbirth
PLUS
- Early Purchase Peace of Mind Coverage – From your date of purchase until November 30 preceding the applicable season, Pass Protection’s Early Purchase Peace of Mind Coverage allows for the cancellation and full refund of the Protected Passholder’s qualifying Membership or Season Pass less applicable fees. No matter the reason.
Other than under the conditions listed above and detailed in the Pass Protection Terms and Conditions below, and under the conditions detailed in the Passholder Terms and Conditions, each Protected Passholder’s qualifying Membership or Season Pass, to be collectively referred to herein simply as the “Pass”, is non-refundable and non-transferable.
Protected Persons:
This coverage will allow for the opportunity for the cancellation or partial refund of the Pass for the Protected Passholder only.
Exclusions:
Brimacombe’s 5 & Under Memberships are not covered by Pass Protection. These excluded passes are non-refundable and non-transferable at all times.
Terms & Conditions:
1. Unless otherwise detailed in the Passholder Terms & Conditions, no refund will be considered without the purchase of individual Pass Protection.
2. Pass Protection must be purchased simultaneously with each applicable qualifying Membership or Season Pass or within 24 hours of initial purchase (by phone or email). It cannot be added at a later date.
3. Pass Protection option is $10 per passholder and subject to applicable taxes.
4. Confirmation of purchase of Pass Protection for each applicable passholder will appear on your account and receipt of sale.
5. A complete Refund Request Package must be submitted in writing to Brimacombe Guest Services department and must include:
i) a completed Refund Request Form,
ii) all proper supporting documentation (as outlined below), and
iii) your Pass(es).
All required items must be submitted at the same time. Incomplete or partial submissions will not be accepted.
Refund Request Forms are available online at https://brimacombe.ca/forms or from Brimacombe’s Main Office, or by request by phone (905-983-5983) or email (guestservices@brimacombe.ca).
6. Supporting documentation must be included in your Refund Request Package and must consist of:
a) In the case of Serious Personal Injury, Illness or Death:
- A medical note or certificate stating the date of injury/illness and type of injury/illness, stating that the individual is unable to ski/snowboard and estimated recovery time before alpine skiing/snowboarding can be resumed.
- Medical conditions and injuries must restrict user from skiing/snowboarding at Brimacombe for the lesser of at least 60 consecutive days or the remainder of the season.
- In the case of death, a copy of the death certificate for the Protected Passholder must be submitted.
b) In the case of Employment Transfer:
- An employer’s letter on company letterhead stating the location, start date and length of transfer.
- The Protected Passholder’s principle residence must move further from Brimacombe, and outside a distance greater than 125 km from the ski area.
c) In the case of Pregnancy or Childbirth:
- A medical note must be submitted with the Refund Request Package verifying the pregnancy.
7. The total amount refunded is dependent on the date on which the complete Refund Request Package is received, not the initial date of non-participation.
8. No refund request will be considered after the last day of winter operations.
9. The fees paid for Pass Protection coverage are non-creditable and non-refundable under any circumstances.
10. Pass Protection applies to the named passholder only and is non-transferable.
11. All refunds are calculated on pre-tax values.
12. All refunds are subject to applicable fees:
| Refund For: | Applicable Fee |
| – Serious Personal Injury, Illness or Death, – Employment Transfer, or – Pregnancy or Childbirth | $50 Admin Fee (or $50 Absentee Fee, if applicable) |
| Early Purchase Peace of Mind Coverage | Until September 30: $50 Cancellation Fee (or $50 Absentee Fee, if applicable) October 1 to November 30: $85 Cancellation Fee (or $50 Absentee Fee, if applicable + $35 Cancellation Fee) |
As indicated above, if the Protected Passholder is a Member, they may choose to put $50 of their fees towards the $50 Absentee Fee to hold their pre-purchase position in Brimacombe’s Member Loyalty Program. (Members who have had their membership cancelled or partially refunded under the Pass Protection Program are not considered Active members in that season.) All fees are subject to applicable taxes.
13. Factors including the number of days that the Pass(es) were used and/or whether or not the Pass(es) were issued to the Passholder(s) will not be considered in the claim.
14. All refund requests are at Brimacombe’s discretion and are subject to review and approval by Brimacombe management.
15. Brimacombe reserves the right to amend this policy at any time.
Refund Schedule:
All refunds are subject to applicable fees and taxes, per pass.
| Date on which the Completed Refund Request is Received | Eligible Refund |
|---|---|
| Prior to Opening Day of Winter Operations | 100% |
| Opening Day to January 1 | 80% |
| January 2 to 31 | 50% |
| February 1 to 29 | 25% |
| March 1 to Closing Day of Winter Operations | 0% |
If Pass Protection is declined:
No refund of the pass will be offered under any circumstances, unless otherwise outlined in the Passholder Terms and Conditions.
Any refund request package submitted without Pass Protection will be declined.
Lesson Program Protection provides coverage for your Lesson Program and if applicable, your Lesson Program-Related Products. So even when things don’t go according to plan, you’ll have peace of mind that your lesson purchase is protected.
Lesson Program Protection provides coverage on your Winter Lesson Program and Program-Related Rental Products during the winter season against serious medical situations (including injury) that prevent you from completing your program, employment transfers that require relocation greater than 125 km from Brimacombe or pregnancy/childbirth.
PLUS, if you purchase your program early, enjoy Early Purchase Peace of Mind Coverage because a lot can happen before the season starts! Lesson Program Protection’s Early Purchase Peace of Mind Coverage allows for the cancellation and full refund of the Protected Winter Program and Protected Lesson Program-Related Products less applicable fees until the November 30 preceding the applicable season. No matter the reason.
Lesson Program Protection is only available when purchasing a Brimacombe Multi-Week Lesson Program or within 24 hours of initial purchase (by phone or email) and it cannot be purchased at a later date.
No refund or credit will be considered outside of the Multi-Week Lesson Program Terms & Conditions without the purchase of Lesson Program Protection.
Period of Coverage:
Coverage on the specific program product begins on the date that protection is purchased and is terminated on the last day of the applicable program.
A Protected Lesson Program is non-refundable outside of the period of coverage listed above.
Summary of Coverage:
Prior to the end of program, Lesson Program Protection allows for the opportunity for a prorated refund on your Winter Program and Program-Related Products, if you are no longer able to complete the program due to:
- Serious Personal Injury, Illness or Death preventing participation in skiing/snowboarding for the remainder of the program.
- Employment Transfer requiring relocation of the Participant’s principle residence further from Brimacombe and outside a 125 km radius of the ski area.
- Pregnancy or Childbirth
PLUS
- Early Purchase Peace of Mind Coverage – From your date of purchase until November 30 preceding the applicable season, Lesson Program Protection’s Early Purchase Peace of Mind Coverage allows for the cancellation and full refund of the Protected Winter Program and Protected Lesson Program-Related Products less applicable fees. No matter the reason.
Other than under the conditions listed above and detailed in the Multi-Week Lesson Program Terms and Conditions, each Lesson Program is non-refundable and non-transferable.
Protected Products and Person:
This coverage allows for the opportunity for a prorated refund of a Protected Winter Program and Protected Lesson Program-Related Products.
Protected Lesson Program-Related Products include, if applicable, your associated Rental Package purchased in association with the Protected Lesson Program under the same named Participant.
Lesson Program Protection does not cover independent Season Pass Products such as Magic Passes and/or Night Season Passes, nor Membership purchases.
Terms & Conditions:
1. Unless otherwise detailed in the Multi-Week Lesson Program Terms and Conditions, no credit or refund will be considered without the purchase of Lesson Program Protection.
2. Lesson Program Protection must be purchased simultaneously with each applicable Program or within 24 hours of initial purchase (by phone or email). It cannot be added at a later date.
3. Lesson Program Protection option is $10 per Program, per Participant and subject to applicable taxes.
4. Confirmation of purchase of Lesson Program Protection for each applicable program will appear on your account and receipt of sale.
5. A complete Refund Request Package must be submitted in writing to Brimacombe Guest Services department and must include:
i) a completed Refund Request Form, and
ii) all proper supporting documentation, as well as,
iii) if applicable, all associated rentals must be returned, and your Lesson Program Card
All required items must be submitted at the same time. Incomplete or partial submissions will not be accepted.
Refund Request Forms are available online at htttp://brimacombe.ca/forms or from Brimacombe’s Main Office, or by request by phone (905-983-5983) or email (guestservices@brimacombe.ca).
6. Supporting documentation must be included in your Refund Request Package and must consist of:
a) In the case of Serious Personal Injury, Illness or Death:
- A medical note or certificate stating the date of injury/illness and type of injury/illness, stating that the individual is unable to ski/snowboard and estimated recovery time before alpine skiing/snowboarding can be resumed.
- Medical conditions and injuries must restrict user from skiing/snowboarding at Brimacombe for the remainder of the program.
- In the case of death, a copy of the death certificate for the named Participant must be submitted.
b) In the case of Employment Transfer:
- An employer’s letter on company letterhead stating the location, start date and length of transfer
- The named Participant’s principle residence must move further from Brimacombe, and outside a distance greater than 125 km from the ski area.
c) In the case of Pregnancy or Childbirth:
- A medical note must be submitted with the Refund Request Package verifying the pregnancy.
7. The total amount refunded is dependent on the date on which the complete Refund Request Package is received, not the initial date of non-participation.
8. If the participant is part of a semi-private lesson, the refund will be relative to the number remaining participants in the program – the pro-rated refund will be on the difference between the original combined payment and the re-calculated fee based on the number of participants remaining in the lesson.
9. No refund request will be considered after the last day of the program.
10. The fees paid for Lesson Program Protection coverage are non-creditable and non-refundable under any circumstances.
11. Lesson Program Protection applies to the specified Program and named Participant only and is non-transferable
12. All refunds are calculated on pre-tax values.
13. All refunds are subject to applicable fees and taxes.
| Refund For: | Applicable Fee |
| – Serious Personal Injury, Illness or Death, – Employment Transfer, or – Pregnancy or Childbirth | $50 Admin Fee |
| Early Purchase Peace of Mind Coverage | Until September 30: $50 Cancellation Fee October 1 to November 30: $85 Cancellation Fee |
14. Factors including the number of lessons missed prior to submitting the completed refund request will not be considered in the claim.
15. All refund requests are at Brimacombe’s discretion and are subject to review and approval by Brimacombe management.
16. Brimacombe reserves the right to amend this policy at any time.
Refund Schedule:
All refunds are prorated according to the refund schedule below and are subject to applicable fees and taxes per program.
7-Week Group/Private Lesson Program:
| Classes Remaining as of Date on which the Completed Refund Request is Received | Eligible Refund % |
|---|---|
| 7 | 100% |
| 6 | 85.7% |
| 5 | 71.4% |
| 4 | 57.1% |
| 3 | 42.9% |
| 2 | 28.6% |
| 1 | 14.3% |
| 0 | 0% |
Instructor-In-Training Program:
| Classes Remaining as of Date on which the Completed Refund Request is Received | Eligible Refund % |
|---|---|
| 8 | 100% |
| 7 | 87.5% |
| 6 | 75% |
| 5 | 62.5% |
| 4 | 50% |
| 3 | 37.5% |
| 2 | 25% |
| 1 | 12.5% |
| 0 | 0% |
If Lesson Program Protection is declined:
No refund of the program will be offered under any circumstances, unless otherwise outlined in the Multi-Week Lesson Program Terms and Conditions.
Any refund requests submitted without Lesson Program Protection will be declined.
- MEMBERSHIP AND SEASON PASS PAYMENT
Full payment must be received by the specified deadline(s) in order to take advantage of any pre-season savings. This includes the final payment of Payment Plans. Payment Plan rates are based on the scheduled final payment date. Please note, pass cards will not be released without full payment. - LIABILITY WAIVER
Each passholder must complete and sign Brimacombe’s current General Waiver upon purchase. A pass card will not be released until a completed waiver has been received by Guest Services at the Main Office. All members/passholders under the age of 18 require a parent/legal guardian signature on their waiver. - SEASON LENGTH AND OPERATING HOURS
Your annual membership/winter season pass fee entitles you to use the facilities from the first to last day of winter operations within the conditions of your pass. Brimacombe’s regular hours of operation run from January 6, 2025 to March 9, 2025, Monday, Wednesday through Saturday, 9:00 a.m. to 9:30 p.m. and Sunday, 9:00 a.m. to 4:30 p.m. – six days a week and five nights a week – weather and snow conditions permitting. Please note, Brimacombe is not regularly open on Tuesdays. Weather and snow conditions permitting, operational hours will be updated throughout the season and your pass will be honoured within the conditions of its use if the facility is open for winter operations before and after these dates.
Brimacombe reserves the right to close some or all of its business operations for special events, inclement weather or operational considerations. - REFUNDS
No refund will be considered outside of the Passholder Terms & Conditions without the purchase of Pass Protection. Please see Pass Protection Terms & Conditions for more information. - MEMBER LOYALTY PROGRAM
Individuals who have been active members for more than five (5) consecutive seasons including the most recent season, are eligible for an annual Member Loyalty (ML) Savings beginning in their sixth (6) consecutive season of active membership. The $50 savings will be applied to your respective membership rate before calculating any applicable taxes. If you are unable to renew this season, please pay the Absentee Fee in order to put your membership status on hold for the season and remain eligible for your ML Savings in following seasons. Although the Absentee Fee is not recognized as an active year towards the program, it does allow you to retain your accumulated years. ML Savings are applicable to the qualifying member only, are non-transferable and cannot be applied to Absentee Fees. Season passes do not qualify for the ML Program. Brimacombe reserves the right to revise or terminate this program or any part of it at any time. - DISPLAY OF PASSES
The original Brimacombe pass card for the current season must be worn visibly and secured by the passholder. Pass cards need to be attached securely to your upper body from the waist up (ex. on your jacket front zipper, pocket zipper or chest). The pass card is not to be attached to lower pants, gloves/mitts, helmets, hats or any item not securely on the passholder. Photos of pass or any other copies of the original pass will not be accepted. Protection of the pass from loss or damage is entirely the responsibility of the passholder. Passes must not be altered in any manner and must be visible at all times and accessible for inspection at lift gates and to any Brimacombe employee on request. Brimacombe can refuse entry/access to anyone at any time at its discretion. This includes Passholders who do not display their Brimacombe pass card when requested. Brimacombe Pass cards remain the property of Oshawa Ski Club o/a Brimacombe. - LOST/STOLEN/FORGOTTEN PASSES
A Brimacombe pass card holds a lot of value. Members/Season Passholders must not use lifts or runs without their pass card. Presentation of your pass card may also be required to access Member Perks, if applicable.
If your pass card is lost or stolen, please report it immediately to Brimacombe Guest Services at guestservices@brimacombe.ca or 905-983-5983.
If the pass card is misplaced or forgotten, a complimentary lift ticket may be issued once per season at Guest Services. If you forget your pass on a subsequent visit you will have to purchase a lift ticket at posted rates or purchase a replacement card.
A replacement card may be reprinted once per season for $75+HST. After one reprint per season, a replacement card must be repurchased for $125+HST. After this, replacement pass cards must be purchased at the current publicly posted rate. There are no complimentary pass reprints for forgotten, lost or stolen pass cards.
If your pass card is found and turned into us, the replacement fee will be waived or refunded, less a $5+HST Admin Fee. Broken or damaged pass cards must be returned to Brimacombe Guest Services for a complimentary replacement. - FRAUD
The associated privileges and perks of your Membership/Season Pass and your pass card are non-transferable and remain the property of Brimacombe. Any person found lending/using their card or pass number to/for anyone will have their membership/season pass status revoked with no refund and a report may be filed with local authorities. Unauthorized reproduction or any misuse of Brimacombe pass cards, daily lift tickets and/or coupons will result in suspension or cancellation of pass and reservation privileges. Brimacombe reserves the right to revoke your membership/season pass status at any time with no refund. - CONDUCT
Passholders agree to abide by these Passholder Terms & Conditions, the Bylaws of the organization, the Alpine Responsibility Code and the Exclusion of Liability/Waiver language.
Passholders also agree to not teach skiing or snowboarding at Brimacombe for remuneration. Violation of terrain park rules and/or chairlift safety procedures; assisting another person in any way to obtain unauthorized entry to Brimacombe; attempted use of Brimacombe pass card by someone other than the passholder; acting disrespectfully toward Brimacombe staff or other patrons and/or failure to comply with any other regulations, protocols and policies put in place for the safety of employees, guests and members, will result in temporary or permanent suspension of membership/season pass status with no refund and a report may be filed with local authorities. - AMENDMENT
Brimacombe reserves the right to amend these terms and conditions at any time.
Posted March 15, 2024
- LESSON PROGRAM PAYMENT
A complete registration form and full payment must be received by the specified deadline(s) in order to take advantage of any pre-season savings. This includes the final payment of Payment Plans. Payment Plan rates are based on the scheduled final payment date. Please note, lesson pass cards will not be released without full payment. - MEMBER PERKS
As part of Brimacombe’s Member Perks Program, active Members in good standing are eligible for $30 off 7-Week Parent & Tot Programs and $50 off all other current pricing of 7-Week Group and Private Programs.
To qualify for the savings, the participant must be an active Member in the season in which they are registering for programs in, at time of registration. Please note, Night Season Passes, Magic Passes and Program Passes do not qualify for Member Perks.
- REGISTRATION
Program registrations will be processed on a first-come, first-serve basis, based on availability. - LIABILITY WAVIER
Each participant must complete and sign Brimacombe’s General Waiver upon purchase. All participants under the age of 18 require a parent/guardian signature on their waiver. A Program Card, or applicable alternate Pass, will not be released until a completed waiver has been received. - PROGRAM CARD
Your program fee includes a Program Card that provides lift/slope access during your scheduled lesson time. Should you wish to hit the slopes before your lesson or after your Program Card expires, you will need to purchase a lift ticket, Season Pass or Membership.
If needed, parents/guardians participating in a Parent & Tot lesson will receive time-specific lift access for the duration of the lesson for the sole purpose of accompanying the Tot and participating in the lesson. This lift access is non-transferable.
Participants that purchase a Membership for the same season as their lesson, after purchasing their lesson, may be eligible to receive a $50 or $30 lesson credit, before applicable taxes, towards their Membership. Please contact Guest Services for more details and to check your eligibility.
This card must have a recent photo of the participant on it. Photos can be submitted electronically during or after registration. We strongly recommend completing these steps prior to the first day of lessons! Brimacombe is not responsible for lesson time missed due to pick up wait times on the first day.
- DISPLAY OF PASS
All participants must wear a valid lift ticket or their valid Program Card, or if applicable, Season Pass or Membership, to participate in their lesson program and access lifts/slopes during the specified time period.
The original Brimacombe Program Card for the current season must be worn visibly and secured to the participant. Program Cards need to be attached securely to your upper body from the waist up (ex. on your jacket front zipper, pocket zipper or chest). The Program Card is not to be attached to lower pants, gloves/mitts, helmets, hats or any item not securely on the passholder.
Photos of the Program Card or any other copies of the original Card will not be accepted. Protection of the Card from loss or damage is entirely the responsibility of the participant. Cards must not be altered in any manner and must be visible at all times and accessible for inspection at lift gates and to any Brimacombe employee on request. Brimacombe can refuse entry/access to anyone at any time at its discretion. This includes participants who do not display their Program Card when requested. Program Cards remain the property of Oshawa Ski Club o/a Brimacombe.
- LOST/STOLEN/FORGOTTEN PASSES
Participants may not participate in lesson or use their program lift/slope access without valid lift access. If your Program Card is misplaced or forgotten, a complimentary Lost/Forgot Program Card lift ticket may be issued once per season at Guest Services. If you forget your Card a second time you will have to purchase a regular priced lift ticket.
If your Program Card is lost or stolen, a replacement card may be reprinted once per season for $75+HST. There are no complimentary lost card reprints. After one reprint per season, a replacement card must be repurchased for $125+HST.
Please report any lost or stolen pass cards by email immediately to Brimacombe Guest Services at guestservices@brimacombe.ca or call 905-983-5983. If your Program Card is found and turned into us, the replacement fee will be waived or refunded, less a $5+HST Admin Fee. Broken or damaged pass cards must be returned to Brimacombe Guest Services to be replaced.
- FRAUD
The associated privileges of your Program Card or other forms of lift access associated with a lesson are non-transferable and remain the property of Brimacombe. Any person found lending/using their card/lesson-specific lift access to/for anyone will have their Program Card/lift access revoked with no refund and a report may be filed with local authorities. Unauthorized reproduction or any misuse of Brimacombe pass cards, daily lift tickets and/or coupons will result in suspension or cancellation of pass and reservation privileges. Brimacombe reserves the right to revoke your lesson spot at any time with no refund. - LESSON CANCELLATION
Brimacombe reserves the right to cancel any program/lesson prior to the start of the program due to lack of enrolment, weather conditions, staffing or other considerations. - SPECIAL REQUESTS
We will make every attempt to accommodate requests for specific classes; however, classes are created based on age and ability level and we unfortunately cannot guarantee accommodation of all requests. - MISSED LESSONS
Missed lessons by students in a multi-week program cannot be made up. - LATE ARRIVALS
Instructors are unable to wait for participants who are running late. If you are running late for your lesson, we will make every attempt to assist you with meeting up with your class/Instructor; however, the facility is quite large and the staff will not remain in the same area each week. Brimacombe is not responsible for lesson time missed due to arriving late. - REFUNDS
No refund will be considered outside of the Lesson Program Terms & Conditions without the purchase of Lesson Program Protection.
- FACILITY CLOSURES
If Brimacombe is open, lesson programs will run. Lesson programs run on the same day and time for 7 consecutive weeks (except for Family Day Weekend), dependent on the program length. In the event of a facility closure, the program will be extended an additional week on the same day and time. If the participant also purchased an 7-week Equipment Rental, the rental will also be extended to the additional week.
Due to enrolment numbers in our multi-week programs, we are unable to call participants in the event of an unscheduled closure. Please check the email address you provided at registration, call our Snow Line (905-983-7669/1-877-672-2582) or check our website and social media accounts for updates. - REPORT CARDS
If you miss your final lesson, we will hold your report card for you at the Snow School until April 30.
- HELMETS
All Snow School participants are required to wear an appropriate ski/snowboard helmet during their lesson. Participants may bring their own helmet or choose a rental option for an additional fee. Brimacombe is not responsible for lesson time missed due to failing to wear a helmet and/or an appropriate helmet. - ADMINISTRATIVE FEES
A $30+HST administrative fee per participant per program will be charged for each approved switch to a different lesson program day and/or time slot. Any switches to a new lesson program day and/or time slot are subject to availability. - GROUPING
Brimacombe reserves the right to move students to the appropriate lesson or program for their ability. - CONDUCT
Lesson Participants agree to abide by these Multi-Week Lesson Program Terms & Conditions, the Bylaws of the organization, the Alpine Responsibility Code and the Exclusion of Liability/Waiver language.
Lesson Participants also agree to not teach skiing or snowboarding at Brimacombe for remuneration. Violation of terrain park rules and/or chairlift safety procedures; assisting another person in any way to obtain unauthorized entry to Brimacombe; attempted use of Brimacombe lesson pass card/lift ticket by someone other than the holder; acting disrespectfully toward Brimacombe staff or other patrons and/or failure to comply with any other regulations, protocols and policies put in place for the safety of employees, guests and members, will result in temporary or permanent suspension of lesson program status with no refund and a report may be filed with local authorities. - AMENDMENT
Brimacombe reserves the right to amend these terms and conditions at any time.
Posted April 2, 2024
Safe Program Commitment
Every participant and Brimacombe employee has the right to feel safe and comfortable in our lessons. Brimacombe will make every reasonable effort to provide a safe and nurturing environment for all people in our program setting.
Behaviour Policy
Participants are expected to conduct themselves in a respectful and courteous manner towards staff, other participants and their natural surroundings. Our expectations will be discussed with each participant on the first day of lessons and on an ongoing basis.
Participants who persist in behaviour that is dangerous to themselves, staff and/or other participants, or adversely affects the quality of the lesson program and surrounding environment, may be requested to leave the program for the day and/or remaining week(s) enrolled. No refunds will be issued if a participant is dismissed from the program.
Anti-Bullying Commitment
Brimacombe does not tolerate bullying, in any of its forms. Our goal is to provide a safe, cooperative and stable environment where our participants can thrive.
We recognize that bullying can have adverse effects on a participant’s development and experience and Brimacombe is ready to respond to any forms of bullying, including but not limited to, verbal, physical, emotional and any situation that creates discomfort for a participant or employee.
All staff are trained in strategies to quickly and effectively deal with and dispel any issues that may arise. Brimacombe’s supervisors and management team will also be directly involved in addressing these issues and creating meaningful dialogue with the participant (s), in conjunction with support from involved families, to achieve a positive resolution.
Participants who persist in bullying behaviours that adversely affect employees and/or other participants, or adversely affects the quality of the program and surrounding environments, may be requested to leave the program for the day and/or remaining week(s) enrolled.
Parents/guardians are encouraged to help prepare their participants for Snow School lessons, taking an active role in contributing to a positive climate of inclusion and respect. We encourage parents/guardians to go over Brimacombe’s Bullying Policy with their participants, as well as discuss proactive strategies for how to ensure cooperation and inclusion between other participants. Parents/guardians are encouraged to emphasize that if their participant feels excluded, they are to let their instructor know right away.
Important Note: all Snow School participants are required to wear an appropriate ski/snowboard helmet during their lesson.
- 7-Week Ski and Snowboard Rental Packages, as well as 7-Week Helmet Rentals, are available for an additional fee only to registered participants in an 7-Week Lesson Program.
- Rentals may be added on the initial Lesson Program application or anytime afterwards, while supplies last, by contacting Brimacombe Guest Services at guestservices@brimacombe.ca or call 905-983-7669.
- 7-Week Ski Package Rental includes skis, boots and poles. 7-Week Snowboard Package Rental includes snowboard and boots. 7-Week Helmet Rental is available separately.
7-Week Tot Ski Package Rentals and 7-Week Tot Snowboard Package Rentals are available at a special rate to all children registered in a Parent & Tot Program. The 7-Week Tot Ski and Snowboard Rental Packages include a helmet.
- Once purchased, a rental agreement must be completed for each renting participant and submitted at initial pick up. A link to this form will be made available after purchase, in advance of pick-up, as well as a hard copy available at pick-up.
Renters under the age of 18 require a parent/guardian signature on the rental agreement.
- A credit card or cash deposit of up to $350 is required on EACH equipment rental at initial pickup.
- Non-Take-Home 7-Week Ski and Snowboard Package Rentals (including 7-Week Tot Packages) will be available for pick up on the day of each lesson from the Rental Shop and must be returned the same day. Failure to return equipment will result in a fee.Most 7-Week Ski Package Rentals are available to take home for the duration of the 7-Week Lesson Program – Take-Home Packages do not need to be picked up and returned to our Rental Shop each week.
To qualify for a take-home package, you MUST pick up your 7-week Ski Package Rental in advance during the designated pick up period. Take-Home Packages are available on a first-come, first-serve basis while supplies last.
Take-Home 7-Week Package Rentals will be available for advance pick-up from December 1 – December 23. Further details will be sent out closer to this period.
Take-Home Package Rentals must be returned the last day of your program. Late returns will be subject to the late fees indicated on your rental agreement. - Non-Take-Home 7-Week Ski and Snowboard Package Rentals (including 7-Week Tot Packages) will be available for pick up on the day of each lesson from the Rental Shop and must be returned the same day. Failure to return equipment will result in a fee.
- In the event of a facility closure, the program will be extended an additional week on the same day and time. If the participant also purchased a 7-week Equipment Rental, the rental will also be extended to the additional week.
- No program credits or refunds will be considered on 7-Week Rentals after December 31, 2023 without the purchase of Lesson Program Protection.
- 7-Week Rental refunds requested prior to December 1, 2024 will be subject to a $30+HST admin fee.
7-Week Rental refunds requested between December 1 and December 31, 2024 will be subject to a $50+HST admin fee. Any rental equipment in your possession must be returned prior to approval of refund request. - Brimacombe reserves the right to amend these terms and conditions at any time.
Posted April 2, 2024
Brimacombe’s Payment Plan is available for most 2024-25 Memberships and Season Passes (excluding the 5 & Under Membership), 2025 Multi-Week Lesson Programs and associated Multi-Week Rentals, if applicable.
The membership and/or season pass and/or lesson program rate is based on the scheduled final payment date and monthly payments are deducted automatically.
You have chosen the final scheduled payment date from the following:
- April 30 – Eligible for Spring Savings Rates (no fees apply; option available until April 15)
- September 30 – Eligible for Early Bird Rates (no fees apply; Option available until September 15)
- November 30 – Eligible for In-Season Rates (no fees apply; Option available until November 15)
Payments
The number of payments depends on when you initiate your purchase and your chosen scheduled final payment date.
Your first payment, due at time of purchase, is a $50 deposit per pass/program plus all applicable taxes for the pass(es)/program(s), as well as any additional fees or purchases not eligible for the payment plan, including, but not limited to, any mailing fees, Pass/Lesson Program Protection fees, and/or additional purchases not eligible for the payment plan, including any purchase of a Helmet to Own and 5 & Under Membership fees.
The $50 deposit is non-refundable unless the passholder has purchased applicable Pass Protection or Lesson Program Protection.
Remaining payments are divided into equal, consecutive payments, plus any applicable payment plan fees, made on the 30th of each month between the date of your purchase and your scheduled final payment date.
The last payment will be made on your scheduled final payment date. Only credit cards will be accepted on the payment plan. The credit card on file must not expire before the date of the last payment.
If you wish to pay off your account in full early, please contact the Main Office.
Late Fees
Payments are due and processed automatically on the 30th of each month. If your card is declined, we will make up to two attempts spaced 3-4 days apart. If payment is not successfully made within seven (7) days after the payment due date you will be assessed a late fee of $10 plus applicable taxes.
Refunds
Before the scheduled final payment date, refund requests for partial funds paid towards qualifying Memberships and/or Season Passes will be accepted, subject to a $35+HST Admin Fee. Please note, Payment Plan Fees, Mailing Fees and Pass/Lesson Protection Fees, as well as additional purchases, including Helmet to Own and 5 & Under Membership fees, are non-refundable.
The $50 deposit is non-refundable unless the passholder has purchased and activated applicable Pass Protection or Lesson Program Protection.
No refunds will be considered after the final payment without the purchase of applicable Pass Protection or Lesson Program Protection.
You may not pick up your Pass(es), begin a Program or pick up Rental Equipment until the final payment is made.
Your Season Pass/Membership is not considered active until the pass has been paid for in full.
If purchased, Pass Protection and/or Lesson Program Protection begins on the date that protection is purchased.
Default
You acknowledge that, if we are unable to successfully collect your payment each month, for any reason, your initial $50 deposit will be forfeited. Payment Plan Fees, Mailing Fees and Pass/Lesson Protection Fees, as well as additional purchases, including Helmet to Own and 5 & Under Membership fees are non-refundable.
You will not be permitted to enter into future payment plans if your balance under this contract is in default.
Responsibilities of the Reservation Maker
- Each reservation maker is responsible for informing all members of their party of the following premises and facilities exclusion of Liability and Assumption of Risk:
PLEASE READ CAREFULLY Use of Brimacombe premises and facilities and participation in activities on the premises are subject to the conditions set out in the Exclusion of Liability and Assumption of Risk Notice which is posted throughout Brimacombe’s premises and on Brimacombe’s web page. These conditions will affect your legal rights including the right to sue for negligence or breach of contract or claim compensation following an accident.
- Each reservation maker is responsible for informing all members of their party’s commitment to Brimacombe’s pledge:
- to adhere to the Alpine Responsibility Code;
- to treat others with dignity and respect without violence, abuse, harassment, racism, discrimination or inappropriate behaviour;
- to follow public health guidelines including staying home when sick; and
- to respect the arrival and expiration times on my lift ticket;
- Each reservation maker is responsible for:
- Managing payment (if applicable) for the reservation
- Coordinating check-in including collecting and distributing the lift tickets for all members of the party
Modifications/Refunds/Cancellations
Use the link in your Reservation Confirmation email to access, modify or cancel your reservation up to 4 hours prior to your reservation. A full refund will be processed if it is 4 or more hours before your reservation time.
Cancellation requests made less than 4 hours prior to scheduled arrival must be submitted by phone (905-983-5983) or email (guestservices@brimacombe.ca) for consideration and are subject to approval. Please note, voicemails and emails may not be checked immediately. A $15 Cancellation Fee will apply to all refunds in this time frame.
No refund will be processed if less than 4 hours before reservation time.
Check-In and Expiration Times
The two times indicated on your reservation represent your check-in time and your lift ticket’s expiration time. As a courtesy to others, please ensure you account for sufficient travel time especially during inclement weather, to allow you and your party to arrive on time. We thank you in advance for respecting your selected timeframe.
Late Arrivals
We understand that unexpected circumstances arise; however, it may not be possible to adjust booking times for visitors who arrive more than 15 minutes from their scheduled time.
Parking
Please ensure you pick the best parking lot for all members of your party.
Important Notes about our Parking Lots:
- Parking Lot #1 is only open until 4:30 p.m. – Even though Brimacombe may be open later, this section of our property is not lit and as such, the latest departure time available from this parking lot is 4:30 p.m..
- Parking Lot #2 is located at the top of the slopes – Please consider the ability level of all members of your party when booking this parking lot. While there are green circle trails available down from the top, these would not be recommended as a first run if an individual has never skied/snowboarded before. For those who are comfortable on long green, blue or black runs, this parking lot provides convenient ski down access. All members of your party must also have equipment to use this lot. There is no direct access to the rental equipment from this lot and foot traffic down our slopes is not permitted.
- Parking Lot #4 is the only lot with direct access to rental equipment – For those needing to rent, you will need to park in Parking Lot #4. We highly recommend all rental equipment be reserved in advance of your booking.
Coupons and Access2 Cards
Complimentary Lift Ticket Coupons and Access2 Cards can only be redeemed on-site at Guest Services at the East Chalet. If you will also have paid lift ticket(s) for your visit, we suggest booking those in advance to take advantage of online savings.
Any coupons must be presented and surrendered at check-in. Failure to submit a valid coupon will result in a modification to the reservation and the reservation maker will be charged regular price for the lift ticket.
A valid Access2 Card must be presented at check-in to complete the check-in process. Failure to present a valid Access2 Card will result in a modification to the reservation and the reservation maker will be charged regular price for the lift ticket.
Rental Reservations
Only those who are renting are allowed in the Rental Shop unless the renter is a minor, in which case, one guardian is permitted. A valid 2022/23 rental waiver is required for each renter. All individuals under the age of 18 will require a parent/guardian signature to complete the waiver. This waiver should be completed online in advance.
Brimacombe Initiated Visit Cancellations or Closure
Brimacombe reserves the right to cancel visits and close some or all of its business operations for special events, inclement weather or operational considerations. Should your visit be cancelled, you will be notified by email and any fees will be refunded.
Misuse/Failure to Abide
Misuse of the reservation system or failure to abide by Brimacombe’s policies and procedures may result in a temporary or permanent restriction from using Brimacombe’s reservation system and/or facilities.
About the Terms and Conditions
Brimacombe reserves the right to change these Terms & Conditions at any time, including the introduction of fees or penalties.
Do you have questions about Brimacombe or require further help? Email us at guestservices@brimacombe.ca or call us at 905-983-5983 during office hours.
- LESSON REGISTRATION & PAYMENT
Complete registration details and payment is required at time of booking. Private Lessons may be booked throughout the season by phone or in-person. Advanced booking may be available online (availability may vary). The number of timeslots available is limited and available on a first come, first serve basis. Booking in advance is recommended.
Upon purchase, you will be charged the agreed upon amount to your selected payment method, regardless of whether the Private Lesson is redeemed. - ADDITIONAL PARTICIPANTS
Participants ages 2-4 will be taught in a 1:1 ratio and no additional participants may be added. Participants ages 5–6 may add up to 1 additional participant. Participants ages 7 and up may add up to 3 additional participants.
Private Lessons with more than one participant must be of similar age and ability level, unless previously discussed and approved by the Snow School. Brimacombe reserves the right to move participants to the appropriate lesson for their ability.
When additional participants are added to the lesson, the lesson will be structured to the lowest ability level within the group. - CHECK-IN
All participants must check-in at the Main Office located on the exterior of the East Chalet on the southeast corner. Lessons are 50 minutes in length. - CHANGES/CANCELLATIONS/REFUNDS
Private lessons cancelled within less than 24 hours of the scheduled lesson time will be subject to a cancellation fee of $55, with the remainder applied as a resort credit. No refunds will be issued for missed lessons. - LIABILITY WAVIER
Each lesson participant must complete and sign Brimacombe’s General Waiver upon purchase. All participants under the age of 18 require a parent/guardian signature on their waiver. - LIFT ACCESS & EQUIPMENT RENTALS
Each participant must wear a valid lift ticket, Season Pass or Membership to participate in their lesson. The Private Lesson fee is for the lesson instruction only and does not include a lift ticket or equipment rentals. If the participant is not a member or does not have a Season Pass that is valid for the duration of the lesson, they must purchase a lift ticket. - HELMETS
All Snow School participants are required to wear an appropriate ski/snowboard helmet during their lesson. Participants may bring their own helmet or choose a rental option for an additional fee. Brimacombe is not responsible for lesson time missed due to failing to wear a helmet and/or an appropriate helmet. - BRIMACOMBE INITIATED CANCELLATION/FACILITY CLOSURE
Brimacombe reserves the right to cancel any lesson due to weather conditions, staffing or other considerations.
In inclement weather, if Brimacombe is open, lessons will run. In the event of a facility closure, participants will be called after the closure to reschedule their lesson.
Due to enrolment numbers, we are unable to guarantee a call to participants to notify them in the event of an unscheduled closure. Please check our website and social media accounts for updates before coming out. - SPECIAL REQUESTS
Instructor requests can be made in advance or at time of booking. We will make every attempt to accommodate requests; however, the schedules and availability of our instructing staff varies. We cannot guarantee fulfillment of all requests or guarantee the same instructor for each individual private lesson. - LATE ARRIVALS
If you are late for your lesson, depending on our booking schedule, your lesson may be shortened to the available time left. Brimacombe is not responsible for lesson time missed due to arriving late and missed lessons will be subject to our Private Lesson Cancellation Policy. - COVID-19 & COVID-19 VARIANTS
Brimacombe reserves the right to make changes to operations and policies due to COVID-19 and/or its variants including but not limited to: reducing operational hours; limiting or restricting spectators on-site; requiring all guests and passholders to make a reservation prior to visiting; instructor variability; requiring masks and physical distancing; and reducing and/or restricting access to amenities and services.
An inherent risk of exposure to COVID-19 exists in any public place. By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19. - AMENDMENT
Brimacombe reserves the right to amend these terms and conditions at any time.
- WINTER CAMP PAYMENT
A complete registration form and payment must be received to process your application. - REGISTRATION
Program applications will be processed on a first-come, first-serve basis, based on availability. - MEMBER PERKS
As part of Brimacombe’s Member Perks Program, active Members in good standing are eligible for $10 off Winter Camps.
To qualify for the savings, the participant must be an active Member in the season in which they are registering for programs in, at time of registration. Please note, Night Season Passes, Magic Passes and Program Passes do not qualify for Member Perks.
- LIABILITY WAIVER
Each participant must complete and sign Brimacombe’s General Waiver upon purchase. All participants under the age of 18 require a parent/guardian signature on their waiver. Participant will not be able to join the Camp until a completed waiver has been received. Brimacombe is not responsible for camp time missed due to delays in completing the waiver. - LIFT TICKET
Your program fee includes a 3-Hour lift ticket valid for the duration of the camp. Should you wish to hit the slopes before or after your Camp Lift Ticket expires, you will need to purchase a separate lift ticket, Season Pass or Membership. - LESSON CANCELLATION
Brimacombe reserves the right to cancel any program/lesson/camp prior to the start of the program due to lack of enrolment, weather conditions, staffing or other considerations. - SPECIAL REQUESTS
We will make every attempt to accommodate requests for specific groups; however, groups are created based on age and ability level and we unfortunately cannot guarantee accommodation of all requests. - LATE ARRIVALS
Instructors are unable to wait for participants who are running late. If you are running late for your camp, we will make every attempt to assist you with meeting up with your group/Instructor; however, the facility is quite large and the staff will not remain in the same area each week. Brimacombe is not responsible for camp time missed due to arriving late. - REFUNDS
Brimacombe’s Refund/Transfer Policy for Winter Ski and Snowboard Camps are as follows:
| Cancellation Time | Options | Fees |
|---|---|---|
| Up to 24 Hours From Purchase | Full Refund to Original Payment | N/A |
| Up to 14 Days Prior to Camp Start Date | Refund to Original Payment Method OR Transfer (based on availability) | Admin Fee:$30.00 |
| Less than 14 Days Prior to Camp Start Date | Refund to Brimacombe Gift Card ****************************************** Transfer (based on availability) | Cancellation Fee:$50.00 **************************** Admin Fee: $30.00 |
| As of Camp Start Date | No Refunds ****************************************** With Medical Note: Transfers (based on availability) for Missed Days | N/A **************************** Admin Fee: $30.00 |
- FACILITY CLOSURES
Program classes are held in all weather conditions. If Brimacombe is open, camp programs will run.
Due to high enrollment numbers in some of our camps, we are unable to call participants in the event of an unscheduled closure. Please check the email address you provided at registration or check our website and social media accounts for updates.
- HELMETS
All Snow School participants are required to wear an appropriate ski/snowboard helmet during their lesson. Participants may bring their own helmet or choose a rental option for an additional fee. Brimacombe is not responsible for lesson time missed due to failing to wear a helmet and/or an appropriate helmet. - ADMINISTRATIVE/CANCELLATION FEES
Please see point 9 for Brimacombe’s Refund/Transfer Policy for Winter Ski and Snowboard Camps for Administrative/Cancellation Fees and their applications. All fees are per participant per program and are subject to HST. - GROUPING
Brimacombe reserves the right to move students to the appropriate group or program for their ability or remove students if an appropriate group or program is not available. - COVID-19 & COVID-19 VARIANTS
Brimacombe reserves the right to make changes to operations and policies due to COVID-19 and/or its variants including but not limited to: reducing operational hours; limiting or restricting spectators on-site; requiring all guests and passholders to make a reservation prior to visiting; instructor variability; requiring masks and physical distancing; and reducing and/or restricting access to amenities and services.
An inherent risk of exposure to COVID-19 exists in any public place.
- AMENDMENT
Brimacombe reserves the right to amend these terms and conditions at any time.