Pass Protection provides coverage on your Membership or Season Pass product during the winter season against serious medical situations (including injury) that prevent you from using your pass, employment transfers that require relocation greater than 125 km from Brimacombe or pregnancy/childbirth.

Pass Protection is only available when purchasing a Brimacombe Membership or Season Pass and it cannot be purchased at a later date. 

No refund or credit will be considered outside of the Passholder Terms & Conditions without the purchase of Pass Protection.

Period of Coverage:

Coverage on the specific qualifying Membership or Season Pass product begins on the date that protection is purchased and is terminated on the last day of the winter season in which the Membership or Season Pass is valid.  

Memberships and Season Passes of Protected Passholder’s are non-refundable outside of the period of coverage listed above. 

Summary of Coverage:Prior to the end of the applicable winter season, Pass Protection allows for the opportunity for the cancellation or partial refund of a Protected Passholder’s qualifying Membership or Season Pass, as detailed under the Terms and Conditions and Refund Schedule, in the event of:

  • Serious Injury, Illness or Death preventing participation in skiing/snowboarding for the lesser of at least 60 consecutive days or the remainder of the season.
  • Employment Transfer requiring relocation of the Protected Passholder’s principle residence further from Brimacombe and outside a 125 km radius of the ski area.
  • Pregnancy or Childbirth

PLUS

  • Summer Peace of Mind Coverage - From your date of purchase until the August 31 preceding the applicable season, Pass Protection's Summer Peace of Mind Coverage allows for the cancellation and full refund of the Protected Passholder’s qualifying Membership or Season Pass less applicable fees. No matter the reason.

Other than under the conditions listed above and detailed in the Pass Protection Terms and Conditions below, and under the conditions detailed in the Passholder Terms and Conditions, each Protected Passholder’s qualifying Membership or Season Pass, to be collectively referred to herein simply as the “Pass”, is non-refundable and non-transferable.

Protected Persons:

This coverage will allow for the opportunity for the cancellation or partial refund of the Pass for the Protected Passholder only.

Exclusions:

Brimacombe's March Pass and 5 & Under Membership are not covered by Pass Protection. These excluded passes are non-refundable and non-transferable at all times.

Terms & Conditions:

  1. Unless otherwise detailed in the Passholder Terms & Conditions, no credit or refund will be considered without the purchase of individual Pass Protection.
  2. Pass Protection must be purchased simultaneously with each applicable qualifying Membership or Season Pass or within 24 hours of initial purchase (by phone or email). It cannot be added at a later date.
  3. Pass Protection option is $10 per passholder and subject to applicable taxes.
  4. Accepted or declined statement for each passholder will appear on your account and receipt of sale.
  5. A complete Refund Request Package must be submitted in writing to Brimacombe Guest Services department and must include: i) a completed Refund Request Form, ii) all proper supporting documentation (as outlined below), and iii) your Pass(es). 

    All required items must be submitted at the same time. Incomplete or partial submissions will not be accepted. 

    Refund Request Forms are available online at https://brimacombe.ca/forms or from Brimacombe’s Main Office, or by request by phone (905-983-5983) or email (guestservices@brimacombe.ca).
     
  6. Supporting documentation must be included in your Refund Request Package and must consist of:
    • In the case of Serious Injury, Illness or Death:
      • A medical note or certificate stating the date of injury/illness and type of injury/illness, stating that the individual is unable to ski/snowboard and estimated recovery time before alpine skiing/snowboarding can be resumed.
      • Medical conditions and injuries must restrict user from skiing/snowboarding at Brimacombe for the lesser of at least 60 consecutive days or the remainder of the season.
      • In the case of death, a copy of the death certificate for the Protected Passholder must be submitted.
    • In the case of Employment Transfer:
    • An employer’s letter on company letterhead stating the location, start date and length of transfer
    • The named Participant’s principle residence must move further from Brimacombe, and outside a distance greater than 125 km from the ski area.
    • In the case of Pregnancy or Childbirth:
    • A medical note must be submitted with the Refund Request Package verifying the pregnancy.
  7. The total amount refunded is dependent on the date on which the complete Refund Request Package is received, not the initial date of non-participation.
  8. No refund request will be considered after the last day of winter operations.
  9. The fees paid for Pass Protection coverage are non-creditable and non-refundable under any circumstances.
  10. Pass Protection applies to the named passholder only and is non-transferable. 
  11. All refunds are calculated on pre-tax values.
  12. All refunds are subject to a $30 Admin Fee. Alternately, if the Protected Passholder is a Member, they may choose to pay instead a $50 Absentee Fee to hold their pre-purchase position in Brimacombe’s Member Loyalty Program. (Members who have had their membership cancelled or partially refunded under the Pass Protection Program are not considered Active members in that season.) All fees are subject to applicable taxes.
  13. Factors including the number of days that the Pass(es) were used and/or whether or not the Pass(es) were issued to the Passholder(s) will not be considered in the claim.
  14. All refund requests are at Brimacombe’s discretion and are subject to review and approval by Brimacombe management.
  15. Brimacombe reserves the right to amend this policy at any time.

Refund Schedule:

All refunds are subject to either a $30 Admin Fee or $50 Absentee Fee plus applicable taxes per pass.  

Date on which the Completed Refund Request is Received  Eligible Refund
Prior to Opening Day of Winter Operations 100%
Opening Day to January 3 80%
January 4 to 31 50%
February 1 to 28 25%
March 1 to Closing Day of Winter Operations 0%


If Pass Protection is declined:

No refund or transfer of the season pass will be offered under any circumstances, unless otherwise outlined in the Passholder Terms and Conditions.

Any refund request package submitted without Pass Protection will be declined.

Lesson Program Protection provides coverage for your Lesson Program and if applicable, your Lesson Program-Related Products. So even when things don’t go according to plan, you’ll have peace of mind that your lesson purchase is protected.

Lesson Program Protection provides coverage on your Winter Lesson Program and Program-Related Products during the winter season against serious medical situations (including injury) that prevent you from completing your program, employment transfers that require relocation greater than 125 km from Brimacombe or pregnancy/childbirth.

Lesson Program Protection is only available when purchasing a Brimacombe 8-Week Lesson Program, 6-Week Program or 4-Week Discover Program and it cannot be purchased at a later date.

PLUS, if you purchase before August 31, enjoy Summer Peace of Mind Coverage because a lot can happen over the summer too! Lesson Program Protection's Summer Peace of Mind Coverage allows for the cancellation and full refund of the Protected Lesson Program and Program-Related Products less applicable fees until the August 31 preceding the applicable season. No matter the reason.

No refund or credit will be considered outside of the Passholder Terms & Conditions without the purchase of Lesson Program Protection.

Period of Coverage:

Coverage on the specific program product begins on the date that protection is purchased and is terminated on the last day of the applicable program.

A Protected Lesson Program is non-refundable outside of the period of coverage listed above.

Summary of Coverage:

Prior to the end of program, Lesson Program Protection allows for the opportunity for a prorated refund on your Winter Program and Program-Related Products, if you are no longer able to complete the program due to: 

  • Serious Injury, Illness or Death preventing participation in skiing/snowboarding for the remainder of the program. 
  • Employment Transfer requiring relocation of the Participant’s principle residence further from Brimacombe and outside a 125 km radius of the ski area.
  • Pregnancy or Childbirth

PLUS

  • Summer Peace of Mind Coverage - From your date of purchase until the August 31 preceding the applicable season, Lesson Program Protection's Summer Peace of Mind Coverage allows for the cancellation and full refund of the Protected Lesson Program and Program-Related Products less applicable fees. No matter the reason.

Other than under the conditions listed above, and detailed in the Terms and Conditions, each Lesson Program is non-refundable and non-transferable.

Protected Products and Person:

This coverage allows for the opportunity for a prorated refund of a Protected Winter Program and Protected Lesson Program-Related Products. 

Protected Lesson Program-Related Products include, if applicable, your associated Rental Package and/or Program+ Pass purchased in association with the Protected Lesson Program under the same named Participant. 

Lesson Program Protection does not cover independent Season Pass Products such as Magic Passes and/or Night Season Passes, nor Membership purchases.

Terms & Conditions:

1.  No credit or refund will be considered without the purchase of Lesson Program Protection.

2.  Lesson Program Protection must be purchased simultaneously with each applicable Program or within 24 hours of initial purchase (by phone or email). It cannot be added at a later date.  

3.  Lesson Program Protection option is $10 per Program, per Participant and subject to applicable taxes.

4.  Accepted or declined statement for each Program will appear on your account and receipt of sale. 

5.  A complete Refund Request Package must be submitted in writing to Brimacombe Guest Services department and must include:
i) a completed Refund Request Form, and 
ii) all proper supporting documentation, as well as,
iii) if applicable, all associated rentals must be returned, and your Lesson Program Card or your Program+ Pass.

All required items must be submitted at the same time. Incomplete or partial submissions will not be accepted.

Refund Request Forms are available online at htttp://brimacombe.ca/forms or from Brimacombe’s Main Office, or by request by phone (905-983-5983) or email (guestservices@brimacombe.ca).

6.  Supporting documentation must be included in your Refund Request Package and must consist of:

a) In the case of Serious Injury, Illness or Death:

  • A medical note or certificate stating the date of injury/illness and type of injury/illness, stating that the individual is unable to ski/snowboard and estimated recovery time before alpine skiing/snowboarding can be resumed.
  • Medical conditions and injuries must restrict user from skiing/snowboarding at Brimacombe for the remainder of the program.
  • In the case of death, a copy of the death certificate for the named Participant must be submitted.

b) In the case of Employment Transfer:

  • An employer’s letter on company letterhead stating the location, start date and length of transfer
  • The named Participant’s principle residence must move further from Brimacombe, and outside a distance greater than 125 km from the ski area.

c) In the case of Pregnancy or Childbirth:

  • A medical note must be submitted with the Refund Request Package verifying the pregnancy.

7.  The total amount refunded is dependent on the date on which the complete Refund Request Package is received, not the initial date of non-participation.

8. If the participant is part of a semi-private lesson, the refund will be relative to the number remaining participants in the program – the pro-rated refund will be on the difference between the original combined payment and the re-calculated fee based on the number of participants remaining in the lesson.

9.  No refund request will be considered after the last day of the program.

10.  The fees paid for Lesson Program Protection coverage are non-creditable and non-refundable under any circumstances.

11.  Lesson Program Protection applies to the specified Program and named Participant only and is non-transferable

12.  All refunds are calculated on pre-tax values.

13.  All refunds are subject to a $30 Admin Fee and are subject to applicable taxes.

14.  Factors including the number of lessons missed prior to submitting the completed refund request will not be considered in the claim.

15.  All refund requests are at Brimacombe’s discretion and are subject to review and approval by Brimacombe management.

16.  Brimacombe reserves the right to amend this policy at any time.

Refund Schedule:

All refunds are prorated according to the refund schedule below and are subject to a $30 Admin Fee plus applicable taxes per program.

8-Week Refund Schedule

6-Week Refund Schedule

4-Week Refund Schedule

If Lesson Program Protection is declined:

No refund of the program will be offered under any circumstances. 

Any refund requests submitted without Lesson Program Protection will be declined.

1. Full payment must be received by the specified deadline(s) in order to take advantage of any pre-season savings. If you are mailing in your payment, please remember to take mail delivery times into consideration. Please note, pass cards will not be released without full payment.

2. Each passholder must complete and sign Brimacombe's current General Waiver upon purchase. A pass card will not be released until a completed waiver has been received by Guest Services at the Main Office. All members/passholders under the age of 18 require a parent/guardian signature on their waiver. 

3. Your annual membership/winter season pass fee entitles you to use the facilities from the first to last day of winter operations within the conditions of your pass. Brimacombe's regular hours of operation run from January 4, 2021 to March 14, 2021, Monday, Wednesday through Saturday, 9:00 a.m. to 9:30 p.m. and Sunday, 9:00 a.m. to 4:30 p.m. – six days a week and five nights a week. Please note, Brimacombe will not be open on Tuesdays. Weather and snow conditions permitting, operational hours will be updated throughout the season and your pass will be honoured within the conditions of its use if the facility is open for winter operations before and after these dates. 

Brimacombe reserves the right to close some or all of its business operations for special events, inclement weather or operational considerations. 

4. Brimacombe reserves the right to make changes to operations due to COVID-19 included but not limited to; reducing operational hours; requiring all passholders to make a reservation prior to visit; requiring facial coverings and physical distancing; and reducing and/or restricting access to amenities and services.

5. MEMBER LOYALTY PROGRAM: Individuals who have been active members for more than five (5) consecutive seasons including the most recent season, are eligible for an annual Member Loyalty (ML) Savings beginning in their sixth (6) consecutive season of active membership. The $50 savings will automatically be applied to your respective membership rate before calculating any applicable taxes. If you are unable to renew this season, please pay the Absentee Fee in order to put your membership status on hold for the season and remain eligible for your ML Savings in following seasons. Although the Absentee Fee is not recognized as an active year towards the program, it does allow you to retain your accumulated years. ML Savings are applicable to the qualifying member only, are non-transferable and cannot be applied to Absentee Fees. Season passes do not qualify for the ML Program. If Brimacombe does not open for the season due to COVID-19, Absentee Fees will be refunded and accumulated years will be held. All members in good standing from the 2019-20 season will remain members until the opening day of Brimacombe’s next operating season. 

6. A $30+HST Administrative Fee will be charged for all return cheques.

7. Passholders must not access hill facilities without their pass. If the pass is misplaced or forgotten, a complimentary Lost/Forgot Pass lift ticket may be issued once per season at Guest Services. If you forget your pass a second time you will have to purchase a regular priced lift ticket. 

8. If your pass card is lost or stolen, a replacement card may be reprinted once per season for $75+HST. There are no complimentary pass reprints for lost or stolen passes. After one reprint per season, a replacement card must be repurchased for $125+HST.

9. COVID-19: ALL Passholders with or without Pass Protection will be considered for fee reductions for the following COVID-19 scenarios. In all scenarios, credit and/or refund will not be calculated until the week of March 22, 2021. 

A.   Full Closure: If Brimacombe does not open for the 2020-21 season due to COVID-19 restrictions, all 2020-21 Passholders will be refunded in full with option to receive refund via Brimacombe Gift Card or original payment method. 

B.   Mid-Season Closure: If Brimacombe opens but closes for at least a week or more during the regular season (January 4, 2021 to March 14, 2021) due to COVID-19 restrictions, all 2020-21 Membership and Season Pass rates will be considered for a fee reduction to reflect the shortened season. The difference will be offered back as a Brimacombe Gift Card if closure is 1 to 2 weeks. If closure is more than 2 weeks, the difference will be refunded via credit or original payment method. 

Membership and Season Pass rates will not be reduced lower than $50.00 plus applicable taxes.

C.   Modified Season: If Brimacombe’s total weekly operational hours are consistently reduced by more than 45% as a result of COVID-19 restrictions, all 2020-21 Membership and Season Pass rates will be considered for a fee reduction to reflect the consistent significant reduction in hours and the difference will be offered back as a Brimacombe Gift Card.

Membership and Season Pass rates will not be reduced lower than $50.00 plus applicable taxes.

10. No refund or credit will be considered outside of the Passholder Terms & Conditions without the purchase of Pass Protection. 

11. Pass cards are non-transferable and remain the property of Brimacombe. Any person found lending their card to anyone or breaking facility rules will have their pass privileges cancelled with no refund. We reserve the right to revoke your card at any time with no refund.

12. Brimacombe reserves the right to amend these terms and conditions at any time.

Updated October 14, 2020

2021 6-Week and 8-Week Lesson Programs Terms & Conditions

1. A complete registration form and payment must be received by the specified deadline(s) in order to take advantage of any pre-season savings. 

2. As part of Brimacombe's Member Perks Program, active Members in good standing are eligible for $25 off the current pricing for 6-Week Freestyle Terrain Park Sessions, $35 off 8-Week Parent & Tot Programs and $50 off all other 8-Week Group and Private Programs.

To qualify for the savings, the participant must be an active Member in the season in which they are registering for programs in, at time of registration. Please note, Night Season Passes, Magic Passes and Program Passes do not qualify for Member Perks.

3. Program registrations will be processed on a first-come, first-serve basis, based on availability. 

4. Each participant must complete and sign Brimacombe's General Waiver upon purchase. All participants under the age of 18 require a parent/guardian signature on their waiver. A Program Card, or applicable alternate Pass, will not be released until a completed waiver has been received.

5. Your program fee includes a Program Card that provides lift/slope access during your scheduled lesson time. Should you wish to hit the slopes before your lesson or after your Program Card expires, you will need to purchase a lift ticket, Season Pass or Membership.

Participants that purchase a Membership for the same season as their lesson, after purchasing their lesson, may be eligible to receive a $50, $35 or $25 lesson credit, before applicable taxes, towards their Membership. Please contact Guest Services for more details and to check your eligibility.

6. All participants must wear a valid lift ticket or their valid Program Card, or if applicable, Season Pass or Membership, to participate in their lesson program and access lifts/slopes during the specified time period. This card must have a recent photo of the participant on it. Photos can be submitted electronically during or after registration. We strongly recommend completing these steps prior to the first day of lessons! Brimacombe is not responsible for lesson time missed due to pick up wait times on the first day.

7. Participants may not participate in lesson or use their program lift/slope access without valid lift access. If your Program Card is misplaced or forgotten, a complimentary Lost/Forgot Program Card lift ticket may be issued once per season at Guest Services. If you forget your Card a second time you will have to purchase a regular priced lift ticket.

8. If your Program Card is lost or stolen, a replacement card may be reprinted once per season for $75+HST. There are no complimentary lost card reprints. After one reprint per season, a replacement card must be repurchased for $125+HST.

9. Program cards are non-transferable and remain the property of Brimacombe. Any person found lending their card to anyone or breaking facility rules may have their card privileges cancelled and their position in the lesson program terminated with no refund. We reserve the right to revoke your card at anytime with no refund.

10. Brimacombe reserves the right to cancel any program/lesson prior to the start of the program due to lack of enrolment, weather conditions, staff changes or other considerations.

11. We will make every attempt to accommodate requests for specific classes; however, classes are created based on age and ability level and due to the high volume of enrolment in our group programs, we unfortunately cannot guarantee accommodation of all requests.

12. Missed lessons by students in a multi-week program cannot be made up.

13. Instructors are unable to wait for participants who are running late. If you are running late for your lesson, we will make every attempt to assist you with meeting up with your class/Instructor; however, the facility is quite large and the staff will not remain in the same area each week. Brimacombe is not responsible for lesson time missed due to arriving late.

14.  COVID-19: ALL Lesson Program Participants with or without Lesson Program Protection will be considered for fee reductions for the following scenarios. In all scenarios, credit and/or refund will not be calculated until the week of March 22, 2021. 

A.   Full Closure: If Brimacombe does not open and/or offer lesson programs for the 2020-21 season due to COVID-19 restrictions, all 2021 6-/8-Week Lesson Participants will be refunded in full with option to receive refund via Brimacombe Gift Card or original payment method. 

B.   Mid-Program Closure: In the event of partial lesson program cancellation due to COVID-19 restrictions that cannot be made up by Brimacombe in the 9th/7th week, Brimacombe will offer the prorated difference. The prorated difference will be offered back as a Brimacombe Gift Card if closure results in 1 or 2 lesson cancellations. If closure results in more than 2 lesson cancellations, the prorated difference will be refunded via gift card or original payment method. 

15. No refund or credit will be considered outside of the Lesson Program Terms & Conditions without the purchase of Lesson Program Protection. 

16. If Brimacombe is open, lesson programs will run. Lesson programs run on the same day and time for 8 or 6 consecutive weeks, dependent on the program length. In the event of a facility closure, the program will be extended an additional week into the 9th/7thweek on the same day and time. If the participant also purchased an 8-week Equipment Rental, the rental will also be extended to the 9th/7thweek.

Due to high enrolment numbers in our multi-week programs, we are unable to call participants in the event of an unscheduled closure. Please check the email address you provided at registration, call our Snow Line (905-983-7669/1-877-672-2582) or check our website and social media accounts for updates. 

17. If you miss your final lesson, we will hold your report card for you at the Snow School until April 30.

18. All Snow School participants are required to wear an appropriate ski/snowboard helmet during their lesson. Participants may bring their own helmet or choose a rental option for an additional fee. Brimacombe is not responsible for lesson time missed due to failing to wear a helmet and/or an appropriate helmet.

19. A $30+HST administrative fee per participant per program will be charged for each approved switch to a different lesson program day and/or time slot. Any switches to a new lesson program day and/or time slot are subject to availability.

20. A $30+HST Administrative Fee will be charged for all return cheques.

21. Brimacombe reserves the right to move students to the appropriate lesson or program for their ability.

22. Brimacombe reserves the right to amend these terms and conditions at any time.

Updated September 8, 2020

 

Safe Program Commitment

Every participant and Brimacombe employee has the right to feel safe and comfortable in our lessons. Brimacombe will make every reasonable effort to provide a safe and nurturing environment for all people in our program setting. 

Behaviour Policy 

Participants are expected to conduct themselves in a respectful and courteous manner towards staff, other participants and their natural surroundings. Our expectations will be discussed with each participant on the first day of lessons and on an ongoing basis. 

Participants who persist in behaviour that is dangerous to themselves, staff and/or other participants, or adversely affects the quality of the lesson program and surrounding environment, may be requested to leave the program for the day and/or remaining week(s) enrolled. No refunds will be issued if a participant is dismissed from the program. 

Anti-Bullying Commitment 

Brimacombe does not tolerate bullying, in any of its forms. Our goal is to provide a safe, cooperative and stable environment where our participants can thrive. 

We recognize that bullying can have adverse effects on a participant’s development and experience and Brimacombe is ready to respond to any forms of bullying, including but not limited to, verbal, physical, emotional and any situation that creates discomfort for a participant or employee. 

All staff are trained in strategies to quickly and effectively deal with and dispel any issues that may arise. Brimacombe’s supervisors and management team will also be directly involved in addressing these issues and creating meaningful dialogue with the participant (s), in conjunction with support from involved families, to achieve a positive resolution. 

Participants who persist in bullying behaviours that adversely affect employees and/or other participants, or adversely affects the quality of the program and surrounding environments, may be requested to leave the program for the day and/or remaining week(s) enrolled. 

Parents/guardians are encouraged to help prepare their participants for Snow School lessons, taking an active role in contributing to a positive climate of inclusion and respect. We encourage parents/guardians to go over Brimacombe’s Bullying Policy with their participants, as well as discuss proactive strategies for how to ensure cooperation and inclusion between other participants. Parents/guardians are encouraged to emphasize that if their participant feels excluded, they are to let their instructor know right away.

2021 8-Week Rentals Terms & Conditions

Important Note: all Snow School participants are required to wear an appropriate ski/snowboard helmet during their lesson.

1. 8-Week Ski and Snowboard Rental Packages, as well as 8-Week Helmet Rentals, are available for an additional fee only to registered participants in an 8-Week Lesson Program. 

2. Rentals may be added on the initial Lesson Program application or anytime afterwards, while supplies last, by contacting Brimacombe Guest Services at the Main Office in the East Chalet.

3. 8-Week Ski Package Rental includes skis, boots and poles. 8-Week Snowboard Package Rental includes snowboard and boots. 8-Week Helmet Rental is available separately.

8-Week Tot Ski Package Rental and 8-Week Tot Snowboard Package Rental is available at a special rate to all children registered in a Parent & Tot Program. The 8-Week Tot Ski and Snowboard Rental Packages include a helmet.

4. Once purchased, a rental agreement must be completed for each renting participant and submitted at initial pick up. A link to this form will be made available after purchase, in advance of pick up, as well as a hard copy available at pick up. 

Renters under the age of 18 require a parent/guardian signature on the rental agreement.

5. A credit card or cash deposit of up to $350 is required on EACH equipment rental at initial pickup. 

6. 8-Week Snowboard Package Rentals, Non-Take-Home 8-Week Ski Package Rentals (including 8-Week Tot Packages) and 8-Week Rental Helmets will be available for pick up on the day of each lesson from the Rental Shop and must be returned the same day.

7. Most 8-Week Ski Package Rentals are available to take home for the duration of the 8-Week Lesson Program – Take-Home Packages do not need to be picked up and returned to our Rental Shop each week. 

To qualify for a take-home package, you MUST pick up your 8-week Ski Package Rental in advance during the designated pick up period. Take-Home Ski Packages are available on a first-come, first-serve basis while supplies last. 

Take-home 8-week Ski Package Rentals will be available for advance pick-up from December 1 - December 23, by appointment only. 

Take-Home Ski Package Rentals must be returned the last day of your program. Late returns will be subject to the late fees indicated on your rental form.

8.  In the event of a facility closure, the program will be extended an additional week into the 9th/7thweek on the same day and time. If the participant also purchased an 8-week Equipment Rental, the rental will also be extended to the 9th/7thweek.

9. COVID-19: ALL 8-Week Rentals with or without Lesson Program Protection will be considered for fee reductions for the following scenarios. In all scenarios, credit and/or refund will not be calculated until the week of March 22, 2021. 

A.   Full Closure: If Brimacombe does not open and/or offer lesson programs for the 2020-21 season due to COVID-19 restrictions, all 2021 8-Week Rentals will be refunded in full with option to receive refund via Brimacombe Gift Card or original payment method. 

B.   Mid-Program Closure: In the event of partial lesson program cancellation due to COVID-19 restrictions that cannot be made up by Brimacombe in the 9th/7th week, Brimacombe will offer the prorated difference on 8-Week Rentals. The prorated difference will be offered back as a Brimacombe Gift Card if closure results in 1 or 2 lesson cancellations. If closure results in more than 2 lesson cancellations, the prorated difference will be refunded via gift card or original payment method. 

10. No program credits or refunds will be considered on 8-Week Rentals after December 31 without the purchase of Lesson Program Protection.

8-Week Rental refunds requested prior to December 1 will be subject to a $30+HST admin fee.

8-Week Rental refunds requested between December 1 and December 31 will be subject to a $50+HST admin fee. Any rental equipment in your possession must be returned prior to approval of refund request.

2020-21 Payment Plan Terms & Conditions

Brimacombes Payment Plan is available for most 2020-21 Memberships and Season Passes (excluding the March Pass and 5 & Under Membership)It is an automatic payment plan for qualifying membership and/or season pass fees.

The membership and/or season pass rate is based on the scheduled final payment date.

You may choose the final scheduled payment date, at time of initial purchase, from the following:

  • September 1 – Eligible for Super Early Bird Rates (No fees apply; Option available until July 31)
  • November 1 – Eligible for Early Bird Rates (non-refundable $2+HST payment plan fee per pass per payment applies; Option available until September 30)
  • December 1 – Eligible for In-Season Rates (non-refundable $2+HST payment plan fee per pass per payment applies; Option available until October 31)


PAYMENTS
The number of payments depends on when you purchase your pass and your chosen scheduled final payment date.
Your first payment, due at time of purchase, is a $50 deposit per pass plus all applicable taxes for the pass(es), as well as any mailing fees, pass protection fees, and/or additional purchases not eligible for the payment plan.

The $50 deposit is non-refundable unless the passholder has purchased Pass Protection.

Remaining payments are divided into equal, consecutive payments, plus any applicable payment plan fees, made on the 1st of each month between the date of your purchase and your scheduled final payment date.

The last payment will be made on your scheduled final payment date. One consistent payment method of either credit card or etransfer to accounts@brimacombe.ca may be used per payment plan. Any credit card on file must not expire before the date of the last payment.
If you wish to pay off your account in full early, please contact the Main Office.

LATE FEES
Payments are due on the 1st of each month. Credit cards will be processed automatically. If your card is declined, we will make up to two attempts spaced 3-4 days apart. If payment is not successfully made within seven (7) days after the payment due date you will be assessed a late fee of $10 plus applicable taxes.

REFUNDS
Before the scheduled final payment date, refund requests for partial funds paid towards qualifying Memberships and/or Season Passes will be accepted, subject to a $30+HST Admin Fee per pass. Please note, Payment Plan Fees, Mailing Fees and Pass Protection Fees, as well as March Pass fees and 5 & Under Membership fees are non-refundable. The $50 deposit is non-refundable unless the passholder has purchased Pass Protection. 

No refunds will be considered after the final payment without the purchase of Pass Protection.

Your pass may not be picked up until the final payment is made.

Your Season Pass/Membership is not considered active until the pass has been paid for in full. If purchased, Pass Protection begins on the date that protection is purchased.

DEFAULT
You acknowledge that, if we are unable to successfully collect your payment each month, for any reason, your initial $50 deposit will be forfeited. Payment Plan Fees, Mailing Fees and Pass Protection Fees, as well as March Pass fees and 5 & Under Membership fees are non-refundable. 

You will not be permitted to enter into future payment plans if your balance under this contract is in default.

Responsibilities of the Reservation Maker

1. Each reservation maker is responsible for informing all members of their party of the following premises and facilities exclusion of Liability and Assumption of Risk:

PLEASE READ CAREFULLY
Use of Brimacombe premises and facilities and participation in activities on the premises are subject to the conditions set out in the Exclusion of Liability and Assumption of Risk Notice which is posted throughout Brimacombe’s premises and on Brimacombe’s web page. These conditions will affect your legal rights including the right to sue for negligence or breach of contract or claim compensation following an accident.

2. Each reservation maker is responsible for informing all members of their party and their review of Brimacombe’s Health Guidelines page and commitment to Brimacombe's pledge:

  • that all members of the party are in good health;
  • that they do not have any symptoms of COVID-19, have not had close contact with someone who has or may have COVID-19, and that they have not travelled outside Canada in the past 14 days;
  • that they will wear masks both indoors and outdoors and only remove them to consume food or beverages at designated seating;
  • to share the slopes and keep their distance from others; and
  • to arrive and leave on time so others may enjoy the slopes.

3. Each reservation maker is responsible for:

  • Contact tracing
  • Managing payment (if applicable) for the reservation
  • Ensuring all members of their party are present at check-in

Modifications/Refunds/Cancellations

Use the link in your Reservation Confirmation email to access, modify or cancel your reservation up to 10 hours prior to your reservation. A full refund will be processed if it is 10 or more hours before your reservation time.

Cancellation requests made 4-10 hours prior to scheduled arrival must be submitted by phone (905-983-5983) or email (guestservices@brimacombe.ca) for consideration and are subject to approval. Please note, voicemails and emails may not be checked immediately. A $15 Cancellation Fee will apply to all refunds in this time frame.

No refund will be processed if less than 4 hours before reservation time.

Arrival and Departure Times

The two times indicated on your reservation represent your check-in time and your departure time. As a courtesy to others, please ensure you account for sufficient travel time especially during inclement weather, to allow you and your party to arrive on time. We thank you in advance for respecting your selected timeframe so that others may enjoy the slopes.

Late Arrivals

We understand that unexpected circumstances arise. However, visitors who arrive more than 15 minutes from their scheduled time will be monitored and recorded, and late fees may be introduced.

Your Selected Parking Lot

Your reservation was made for a specific parking lot. Please ensure you pick the best parking lot for all members of your party and ensure you park in the parking lot selected on your reservation. 

Changes to your selected parking lot must be done in advance and are subject to availability. 

Important Notes about our Parking Lots:

  • Parking Lot #1 is only open until 4:30 p.m. - Even though Brimacombe may be open later, this section of our property is not lit and as such, the latest departure time available in this parking lot is 4:30 p.m.. Reservations made for Parking Lot #1 may not be extended by moving to a different parking lot.
  • Parking Lot #2 is located at the top of the slopes - Please consider the ability level of all members of your party when booking this parking lot. While there are green circle trails available down from the top, these would not be recommended as a first run if an individual has never skied/snowboarded before. For those who are comfortable on long green, blue or black runs, this parking lot provides convenient ski down access. All members of your party must also have equipment to use this lot. There is no direct access to rental equipment from this lot and foot traffic down our slopes is not permitted.
  • Parking Lot #4 is the only lot with direct access to rental equipment - For those needing to rent, you will need to park in Parking Lot #4. In fact, this Parking Lot selection is the only one that will allow you to reserve rental equipment. All rental equipment must be reserved in advance of your booking. Due to COVID-19 protocols rental equipment availability may be limited.

Memberships and Season Passes

Presentation of photo pass card will be required at check-in prior to lift ticket printing and issuing. Misuse of membership or reservation system may result in suspension or cancellation of pass.

Coupons and Access2 Cards

Any coupons used on the reservation must be presented and surrendered at check-in. Failure to submit a valid coupon will result in a modification to the reservation and the reservation maker will be charged regular price for the lift ticket.

A valid Access2 Card must be presented at check-in to complete the check-in process. Failure to present a valid Access2 Card will result in a modification to the reservation and the reservation maker will be charged regular price for the lift ticket.

Rental Reservations

Only people renting are allowed in the Rental Shop unless the renter is a minor, in which case, one guardian with a lift ticket is permitted.

Brimacombe Initiated Visit Cancellations or Closure

Brimacombe reserves the right to cancel visits and close some or all of its business operations for special events, inclement weather or operational considerations. Should your visit be cancelled, you will be notified by email and any fees will be refunded.

Misuse/Failure to Abide

Misuse of the reservation system or failure to abide by Brimacombe’s policies and procedures may result in a temporary or permanent restriction from using Brimacombe’s reservation system and/or facilities.

Spectators

To allow for proper physical distancing, only those with a reservation and a valid lift ticket will be permitted to be on the property and spectators will not be admitted. 

About the Terms and Conditions

Brimacombe reserves the right to change these Terms & Conditions at any time, including the introduction of fees or penalties.

View Brimacombe’s Re-Opening Plan 

View Brimacombe’s Operational FAQs

Do you have questions about Brimacombe or require further help? Email us at guestservices@brimacombe.ca or call us at 905-983-5983 during office hours.