SNOW SCHOOL POLICIES

Safe Program Commitment

Every participant and Brimacombe employee has the right to feel safe and comfortable in our lessons. Brimacombe will make every reasonable effort to provide a safe and nurturing environment for all people in our program setting. 

Behaviour Policy 

Participants are expected to conduct themselves in a respectful and courteous manner towards staff, other participants and their natural surroundings. Our expectations will be discussed with each participant on the first day of lessons and on an ongoing basis. 

Participants who persist in behaviour that is dangerous to themselves, staff and/or other participants, or adversely affects the quality of the lesson program and surrounding environment, may be requested to leave the program for the day and/or remaining week(s) enrolled. No refunds will be issued if a participant is dismissed from the program. 

Anti-Bullying Commitment 

Brimacombe does not tolerate bullying, in any of its forms. Our goal is to provide a safe, cooperative and stable environment where our participants can thrive. 

We recognize that bullying can have adverse effects on a participant’s development and experience and Brimacombe is ready to respond to any forms of bullying, including but not limited to, verbal, physical, emotional and any situation that creates discomfort for a participant or employee. 

All staff are trained in strategies to quickly and effectively deal with and dispel any issues that may arise. Brimacombe’s supervisors and management team will also be directly involved in addressing these issues and creating meaningful dialogue with the participant (s), in conjunction with support from involved families, to achieve a positive resolution. 

Participants who persist in bullying behaviours that adversely affect employees and/or other participants, or adversely affects the quality of the program and surrounding environments, may be requested to leave the program for the day and/or remaining week(s) enrolled. 

Parents/guardians are encouraged to help prepare their participants for Snow School lessons, taking an active role in contributing to a positive climate of inclusion and respect. We encourage parents/guardians to go over Brimacombe’s Bullying Policy with their participants, as well as discuss proactive strategies for how to ensure cooperation and inclusion between other participants. Parents/guardians are encouraged to emphasize that if their participant feels excluded, they are to let their instructor know right away.


8-WEEK and 6-Week LEsson PROGRAMs - TERMS & CONDITIONS

1. A complete registration form and payment must be received by the specified deadline(s) in order to take advantage of any pre-season savings. 

2. As part of Brimacombe's Member Perks Program, active Members in good standing are eligible for $50 off the current pricing for 8-Week Group and Private Programs and $25 off the 6-Week Freestyle Terrain Park Sessions.

To qualify for the savings, the participant must be an active Member in the season in which they are registering for programs in, at time of registration. Please note, Night Season Passes and Magic Passes do not qualify for Member Perks.

3. Program registrations will be processed on a first-come, first-serve basis, based on availability. 

4. Each participant must complete and sign Brimacombe's 2019/20 General Waiver upon purchase. All participants under the age of 18 require a parent/guardian signature on their waiver. A Program Card, or applicable alternate Pass, will not be released until a completed waiver has been received.

5. Your program fee includes a Program Card that provides lift/slope access during your scheduled lesson time, as well as a bonus 30 minutes immediately after the scheduled lesson time to practice what you learned that day. Should you wish to hit the slopes before your lesson or after your Program Card expires, you will need to purchase a lift ticket, Program+ Pass (if applicable), Season Pass or Membership.

Participants that purchase a Membership for the same season as their lesson, after purchasing their lesson, may be eligible to receive a $50 or $25 lesson credit, before applicable taxes, towards their Membership. Please contact Guest Services for more details and to check your eligibility.

6. All participants must wear their valid Program Card, or if applicable, Program+Pass, Season Pass or Membership, to participate in their lesson program and access lifts/slopes during the specified time period. This card must have a recent photo of the participant on it. Photos can be submitted electronically during or after registration or they can be captured in-person at Brimacombe’s Main Office during posted office hours. We strongly recommend completing these steps prior to the first day of lessons! Brimacombe is not responsible for lesson time missed due to pick up wait times on the first day.

7. Participants may not participate in lesson or use their program lift/slope access without their Program Card. If the Card is misplaced or forgotten, a complimentary Lost/Forgot Program Card lift ticket may be issued once per season at Guest Services. If you forget your Card a second time you will have to purchase a regular priced lift ticket.

8. If your Program Card is lost or stolen, a replacement card may be reprinted once per season for $75+HST. There are no complimentary lost card reprints. After one reprint per season, a replacement card must be repurchased for $125+HST.

9. Program cards are non-transferable and remain the property of Brimacombe. Any person found lending their card to anyone or breaking facility rules may have their card privileges cancelled and their position in the lesson program terminated with no refund. We reserve the right to revoke your card at anytime with no refund.

10. Brimacombe reserves the right to cancel any program/lesson prior to the start of the program due to lack of enrolment, weather conditions, staff changes or other considerations.

11. We will make every attempt to accommodate requests for specific classes; however, classes are created based on age and ability level and due to the high volume of enrolment in our group programs, we unfortunately cannot guarantee accommodation of all requests.

12. Missed lessons by students in a multi-week program cannot be made up.

13. Instructors are unable to wait for participants who are running late. If you are running late for your lesson, we will make every attempt to assist you with meeting up with your class/Instructor; however, the facility is quite large and the staff will not remain in the same area each week. Brimacombe is not responsible for lesson time missed due to arriving late.

14. No program credits or refunds will be considered without the purchase of Lesson Program Protection.

15. If Brimacombe is open, lesson programs will run. Lesson programs run on the same day and time for 8 or 6 consecutive weeks, dependent on the program length. In the event of a facility closure, program participants will be provided with full day lift/slope access for the participant in the 9th/7thweek on the same day as their timeslot, in lieu of the cancelled lesson(s). If the participant also purchased an 8-week Equipment Rental, the rental will also be extended to the 9th/7thweek.

Due to high enrolment numbers in our multi-week programs, we are unable to call participants in the event of an unscheduled closure. Please check the email address you provided at registration, call our Snow Line (905-983-7669/1-877-672-2582) or check our website and social media accounts for updates. 

16. If you miss your final lesson, we will hold your report card for you at the Snow School until April 30.

17. All Snow School participants are required to wear an appropriate ski/snowboard helmet during their lesson. Participants may bring their own helmet or choose a rental option for an additional fee. Brimacombe is not responsible for lesson time missed due to failing to wear a helmet and/or an appropriate helmet.

18. A $30+HST Administrative Fee will be charged for all return cheques.

19. Brimacombe reserves the right to amend these terms and conditions at any time.


8-WEEK RENTALS
Important Note: all Snow School participants are required to wear an appropriate ski/snowboard helmet during their lesson.

1. 8-Week Ski and Snowboard Rental Packages,as well as 8-Week Helmet Rentals, are available for an additional fee only to registered participants in an 8-Week Lesson Program. 

2. Rentals may be added on the initial Lesson Program application form or anytime afterwards, while supplies last, by contacting Brimacombe Guest Services at the Main Office in the East Chalet.

3. 8-Week Ski Package Rental includes skis, boots and poles. 8-Week Snowboard Package Rental includes snowboard and boots. 8-Week Helmet Rental is available separately.

8-Week Tot Ski Package Rental and 8-Week Tot Snowboard Package Rental is available at a special rate to all children registered in a Parent & Tot Program. The 8-Week Tot Ski and Snowboard Rental Packages include a helmet.

4. Once purchased, a rental agreement must be completed for each renting participant and submitted at initial pick up. A link to this form will be made available after purchase, in advance of pick up, as well as a hard copy available at pick up. 

Renters under the age of 18 require a parent/guardian signature on the rental agreement.

5. A credit card or cash deposit of up to $350 is required on EACH equipment rental at initial pickup. 

6. 8-Week Snowboard Package Rentals, Non-Take-Home 8-Week Ski Package Rentals (including 8-Week Tot Packages) and 8-Week Rental Helmets will be available for pick up on the day of each lesson from the Rental Shop and must be returned the same day.

7. Most 8-Week Ski Package Rentals are available to take home for the duration of the 8-Week Lesson Program – they do not need to be picked up and returned to our Rental Shop each week. 

To qualify for a take-home package, you MUST pick up your 8-week Ski Package Rental in advance during the designated pick up period. Take-Home Ski Packages are available on a first-come, first-serve basis while supplies last. 

Take-home 8-week Ski Package Rentals will be available for advance pick-up from November 18 - December 23. 

Take-Home Ski Package Rentals must be returned the last day of your program. Late returns will be subject to the late fees indicated on your rental form.

8. No program credits or refunds will be considered on 8-Week Rentals without the purchase of Lesson Program Protection.


4-WEEK DISCOVER PROGRAM - TERMS & CONDITIONS
1. A complete application form and payment must be received in advance of the program start date.

2. Program applications will be processed on a first-come, first-serve basis, based on availability. Limited spots are available.

3. Each participant must complete and sign Brimacombe's 2019/20 General Waiver upon purchase. All participants under the age of 18 require a parent/guardian signature on their waiver. A Program Package will not be released until a completed waiver has been received.

4. Your 4-Week Program fee includes: one (1) four-week equipment rental package including a helmet; three (3) one-hour group beginner lessons; and a Program Card providing lift/slope access for the equivalent of four (4) half-day all-access lift tickets.

5. 4-Week Rental Packages will be available for pick up on the day of each lesson and must be returned the same day.

BONUS! Most 4-Week SkiRental Packages (excluding the helmet) are available to take-home for the duration of your 4-Week Program, meaning you don't need to pick your skis, boots and poles up and return them to our Rental Shop each week. Take-Home Ski Rental Packages are available on a first-come, first-serve basis while supplies last. 

Please note, multi-week helmet rentals are not available to take home. All helmet rentals will be available for pick up on the day of each lesson and must be returned the same day.

Full details on your rental package will be provided to the email address you provided at registration, a month prior to your session start date.

6. All Snow School participants are required to wear an appropriate ski/snowboard helmet during their lesson. A helmet rental is included as part of all 4-Week Discover Programs. Brimacombe is not responsible for lesson time missed due to failing to wear a helmet.

7. Lessons will take place in Weeks 1 through 3. No lesson will be provided in Week 4. 

8. Your program fee includes a Program Card that provides lift/slope access for four consecutive weeks during the session timeslot selected at registration. The day of the week and session time will be printed on the card.

Should you wish to hit the slopes before your lesson or after your Program Card expires, you will need to purchase a lift ticket, Season Pass or Membership.

9. All participants must wear their valid Program Card to participate in their lesson as well as to access lifts/slopes during the specified Session time period. This card must have a recent photo of the participant on it. Photos can be submitted electronically during or after registration or they can be captured in-person at Brimacombe’s Main Office during posted office hours. We strongly recommend completing these steps prior to the first day of lessons! Brimacombe is not responsible for lesson time missed due to pick up wait times on the first day.

10. Participants may not participate in their lesson or use their program lift/slope access without their Program Card. If the Card is misplaced or forgotten, a complimentary Lost/Forgot Program Card lift ticket may be issued once per season at Guest Services. If you forget your Card a second time you will have to purchase a regular priced lift ticket.

11. If your Program Card is lost or stolen, a replacement card may be reprinted once per season for $75+HST. There are no complimentary lost card reprints. After one reprint per season, a replacement card must be repurchased for $125+HST.

12. Program cards are non-transferable and remain the property of Brimacombe. Any person found lending their card to anyone or breaking facility rules may have their card privileges cancelled and their position in the lesson program terminated with no refund. We reserve the right to revoke your card at anytime with no refund.

13. Brimacombe reserves the right to cancel any program/lesson prior to the start of the program due to lack of enrolment, weather conditions, staff changes or other considerations.

14. Missed lessons by students in the 4-Week Program cannot be made up.

15. Instructors are unable to wait for participants who are running late. If you are running late for your lesson, we will make every attempt to assist you with meeting up with your class/Instructor; however, the facility is quite large and the staff will not remain in the same area each week. Brimacombe is not responsible for lesson time missed due to arriving late.

16. No program credits or refunds will be considered without the purchase of Lesson Program Protection.

17. If Brimacombe is open, the program will run. The program runs on the same day and time for 4 consecutive weeks. In the event of a facility closure, program participants will be provided with full day lift/slope access for the participant in the 5thweek on the same day of the week as their session, in lieu of the cancelled lesson(s) and/or unused lift ticket(s).

Due to high enrolment numbers in our multi-week programs, we are unable to call participants in the event of an unscheduled closure. Please check the email address you provided at registration, call our Snow Line (905-983-7669/1-877-672-2582) or check our website and social media accounts for updates. 

18. If you miss your final lesson, we will hold your report card for you at the Snow School until April 30.

19. A $30+HST Administrative Fee will be charged for all return cheques.

20. Brimacombe reserves the right to amend these terms and conditions at any time.


5-Lesson flex pack - TERMS & CONDITIONS

1. Each 5-Lesson Flex Card is redeemable for up to 5 individual private lessons, (including any applicable added participant spots) as listed on the card, during the season in which it is purchased. 

Flex Card lessons are non-refundable and unredeemed lessons cannot be carried over to the next season.

2. Flex Card may be shared between or transferred to another participant. 

To help prevent fraudulent use, please only share your card and Card ID number with trusted individuals. Brimacombe is not responsible for fraudulent activity on a Flex Card.

3. Flex Cards will be available for purchase beginning August 26, 2019. Lesson timeslot selection will open October 28, 2019 and selection windows will be offered in blocks in order of card purchase.i.e. block one participants will be provided with a selection window first, after which selection will be opened up to block two, etc.

4. The number of timeslots available at each time will be limited, and selection will be based on availability. Those looking to book popular timeslots are advised to purchase early and take advantage of their time slot selection window.

Lessons may also be booked throughout the season by phone, in person or by email to snowschool@brimacombe.ca, on a first come, first serve basis, based on availability. Cancellations must also be completed by phone, in person or by email to snowschool@brimacombe.ca.

Please note, bookings and/or cancellations will not be accepted through social media, email addresses, other than the one listed above, or any other communication channel other than that listed as approved above.

5. Instructor requests can be made in advance or at time of booking

We do our best to fulfill all requests, however the schedules and availability of our instructing staff varies. We cannot guarantee fulfillment of all requests, nor can we guarantee the same instructor for each individual private lesson. 

If you are looking for more consistency, please check out our NEW 8-Week Private Program.

6. Card ID number is required at the time of booking to secure spot.

7. Private lessons with more than one student must be of similar age and ability level, unless previously discussed and approved by the Snow School Administration.

8. Each participant in a private lesson must complete and sign Brimacombe's 2019/20 General Waiver prior to participating in a lesson. All participants under the age of 18 require a parent/guardian signature on their waiver. 

9. Participants in pre-booked lessons mustcheck-in at the Main Office in the East Chalet, before gathering at the meeting area for their lesson. 

10. All participants must wear a valid lift ticket, Season Pass or Membership, to participate in each lesson. 

The private lesson fee is for the lesson instruction only. If the participant is not a member or does not have a valid Season Pass, they must purchase a lift ticket. 

A $20 private lesson lift ticket is available to each participant at check-in - valid for the duration of the one-hour lesson. If you wish to ski before or after the lesson, please explore longer lift ticket options by visiting brimacombe.ca/lift-tickets.

11. All Snow School participants are required to wear an appropriate ski/snowboard helmet during their lesson. Participants may bring their own helmet or choose a rental option for an additional fee. 

Brimacombe is not responsible for lesson time missed due to failing to wear a helmet and/or an appropriate helmet.

12. Brimacombe is not responsible for lesson time missed due to arriving late. If you are late for your lesson, depending on our booking schedule, your lesson may be shortened to the available time left. Missed lessons will be subject to our cancellation policy.

13. All private lesson cancellations by the participant must be made at least 24 hours prior to the lesson start time, regardless of the reason. Cancellations made less than 24 hours prior to the lesson start time will be subject to a $30 Cancellation Fee. All outstanding fees must be paid prior to next lesson.

14. Brimacombe reserves the right to cancel any lesson due to weather conditions, staff changes or other considerations. 

In the event of a facility closure, due to high enrolment numbers in our lessons and programs, we are unable to call participants in the event of an unscheduled closure. Any email updates will be sent to the email address you provided us for our files, or alternately you can call our Snow Line (905-983-7669/1-877-672-2582) or check our website and social media accounts for updates. 

15. When a private lesson is cancelled, regardless of the reason, it is the responsibility of the participant to book a new timeslot. Our season typically comes to a gradual end after March Break.

16. If Brimacombe is open, scheduled lessons will run. 

17. A $30+HST Administrative Fee will be charged for all return cheques.

18. Brimacombe reserves the right to amend these terms and conditions at any time.